Electronic Customer Services, 5 cr

Huom! Online-ilmoittautuminen on päättynyt.
Aika
    13.05.2019 - 18.06.2019
Ilmoittautumiset
    28.04.2019 mennessä
Paikka
    Online learning
Tavoite
    The student understands the role of different e-services as part of the customer’s service experience/path.
The student recognizes the opportunities offered by e-services for business in the sector they have opted to focus on.
The student has a basic knowledge of the user-centred design and evaluation of electronic services.
Sisältö
    E-services and technologies as part of the customer's service path.
The basics of user-centred design.
Analytical evaluation of existing e-services.
Toteutus
    Virtual learning including lectures, assignments and group work.
Kirjallisuus
    Current online material (articles, videos etc.) to be specified during the course implementation. The material will be updated each year.
Hinta
    75 €
Lisätietoja
    lipa.avoinamk@jamk.fi

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